Cancellation policy

Subscription Cancellation Policy

This policy applies to products purchased on a subscription (recurring) basis.

How subscriptions work
When you purchase a subscription, your payment method is charged automatically at the frequency selected at checkout (e.g., every 30 days) until you cancel. Each renewal ships automatically — no action is needed to keep your subscription active.

How to cancel
You can cancel your subscription at any time:
1. Log in to your account on northplushair.com and manage your subscription under "Subscriptions", or
2. Email support@northplushair.com from the email address on your account with the subject line "Cancel Subscription".

Cancellation deadline
Cancellations take effect immediately for future renewals. To avoid being charged for the next cycle, cancel at least 24 hours before your next scheduled billing date. Orders that have already been processed or shipped cannot be cancelled and will be delivered as scheduled; these may be returned under our Return and Refund Policy.

Pausing or skipping
You may also pause your subscription or skip a delivery from your account instead of cancelling.

Refunds on subscription orders
Already-shipped subscription orders follow our standard Return and Refund Policy.

Questions
Contact us at support@northplushair.com.