Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping times
Estimated delivery times after dispatch:
- United States: 3–7 business days
- International: 7–21 business days depending on destination

Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volumes.

Shipping costs
Shipping costs are calculated at checkout based on your location and order weight. Any free shipping promotions will be applied automatically at checkout.

Customs, duties, and taxes
For international orders, import duties, taxes, and customs fees may apply and are the responsibility of the customer. north+ is not responsible for delays caused by customs.

Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@northplushair.com as soon as possible — we can only make changes before the order has shipped.

Lost or stolen packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier first, then contact us at support@northplushair.com and we will help resolve the issue.