Refund policy

Return and Refund Policy

We accept returns within 30 days of delivery.

Eligibility
To be eligible for a return, your item must be unused, unopened, and in its original packaging. For hygiene reasons, hair care products that have been opened or used cannot be returned unless they arrived damaged or defective.

How to start a return
Email us at support@northplushair.com with your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect items
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue promptly.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@northplushair.com.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.